Evlo Portal Privacy & Cookie Policy.
1. Your Privacy Matters to Us
At Evlo, we're committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect when you use our customer portal, why we collect it, and how you can control your preferences.
This policy specifically covers use of the Evlo customer portal. For a full overview of how we handle your data across all our services, please refer to ourMain Privacy Notice.
2. What Information We Collect
When you use the Evlo customer portal, we may collect:
- Login and account details – your personal details (name, postcode, date of birth), email, phone number, and agreement information to securely identify you.
- Usage data – pages visited, time spent, and features used (e.g. payment tools or message centre).
- Device and browser info – such as IP address, browser type, or operating system, to keep your session secure and optimise performance.
- Loan application data – personal details you provide in the loan application form which are sent to your local branch for review.
We never collect more data than necessary.
3. How We Use Your Information
We use your data to:
- Provide secure access to your loan details and services
- Help you make payments and manage your account
- Forward your loan application to your local branch so they can assess your request and contact you
- Improve the functionality, speed, and usability of the portal
- Detect and prevent fraud or unauthorised access
- Contact you (if relevant) regarding support, service updates, or with your consent, marketing
We process your data where it is necessary to:
- Perform our contract with you or take steps at your request before entering into a contract (e.g. loan applications)
- Comply with legal obligations
- Pursue our legitimate interests (such as improving our services)
- Where applicable, based on your consent (e.g. for non-essential cookies or marketing communications)
4. Cookies and Tracking Tools
When you use the portal, we use cookies or similar technologies to:
- Keep you securely logged in
- Remember your preferences (like marketing settings)
- Understand how you use the portal so we can improve it
You can choose to accept or reject non-essential cookies when you first log in. You can change your preferences at any time.
Types of Cookies We Use:
| Type | Purpose |
|---|
| Strictly Necessary | Required for security and login (cannot be turned off) |
| Performance/Analytics | Helps us improve usability and fix errors |
| Preference Cookies | Stores your language or notification settings |
5. Your Rights
Under UK data protection law, you have the right to:
- Access a copy of the data we hold about you
- Request that we correct or delete your data
- Withdraw consent for non-essential cookies or marketing
- Object to or restrict how we process your data in certain situations
- File a complaint with the Information Commissioner's Office (ICO)
For a complete list of your rights and how we uphold them, please visit ourMain Privacy Notice.
6. Contact Us
If you have any questions about this policy or how we handle your data, please get in touch:
📧 dpo@evlo.co.uk
Last updated: September 2025